Call list

The Call List contains all the "canvas" calls that has not yet been terminated ("done"). It might be calls that has been created for you as a telesales professional to perform, or it might be calls that you have created yourself. It might be fresh calls, where you have not yet lifted the phone, or it may calls in some kind of progress status where you have called but not yet finished your business with the prospect, maybe you are just scheduled to call later.

Do not be confused that the list is initially empty. This is typically because a) you haven't chosen a campaign og b) because you need to press New Call to obtain the first call in your list.

Campaign	Choose the campaign you hav to work on. You may only choose among campaigns that are marked as "active" You may also choose All Campaigns and this way your Call List will contain all calls - from all campaigns - which have not yet terminated. If you choose All Campaigns you cannot create new calls - this can only be done when working in an individual Campaign
Refresh	Will read the the campaign list from the database server again
New Call	Will show you a new call and make it the Current Call in. The new call will only be made if there is no other calls due in the call list.
Open Closed Calls	Will show you a list list of all the calls in the campaign that you have already terminated. This might be useful if you mistakenly ave terminated a call or if the prospect calls back wanting more information or even to t purchase.