Define questions

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If your campaign is a Tele-Campaign (conducted by staff calling prospects on the phone), it is often relevant to collect answers to structured qualifying questions like: Is the subject interested in our solution? Can we qualify a need with the prospect? How many or much do they have of this and that? and so forth

 

These questions can be attached to th camapign in a way that makes it very easy for your staff to register the answers to the questions. In addition the questions/answers will enable you to run statistics of your campaign.

 

To define the questions choose the tab "Questions" in your campaign:

 

 

 

You may enter as many questions as you want. For each question you can register:

ActionIndex

A number that decides what number in the sequence of questions you want for the specific question

Caption

The question in short form like: "How many employees are you?"

Description

The question with some more details like "How many employees converted to full-time positions"

ValueType

Choose Among:

Yes/No - the result is a checkbox. Check corresponds to Yes
Integer. For instance "1", "7" or "54567", but not "45.2"
Decimal Number. For instance "45.2"
DateTime Enables the phoner to pick from a calendar object
Text - Free form text
Pick - A pick list selection will appear (enter the values separated by ";")

Pick List

Simply enter the values separated by semicolon: For instance Monday;Tuesday;Wednesday;Thursday;Frida

 

To add an action click the "Add Action" in the top menu.

 

For the individual user of the TeleCenterthe qustions will appear like below:

 

 

You can change, add or remove questions, but be very careful: If your campaign is already running and you have been collecting answers you should not change the questions. You will loose the meaning of the answers to the original questions you have already collected.

 


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